Giftapass — Terms of Service

Last updated: 14 July 2026
Operator: Reduce Admin, trading as Giftapass ("Giftapass", "we", "us"), operating in England and Wales.

These Terms govern use of the Giftapass platform at giftapass.com, including the Partner Portal (for gyms, studios and wellness businesses), the Gifting Portal (for members gifting remaining membership time) and the Claim Portal (for individuals claiming passes). By using any part of the platform you agree to these Terms. Sections 1–4 and 8–14 apply to everyone; Section 5 applies to Partners; Section 6 to Gifters; Section 7 to Claimants.

1. What Giftapass Is (and Is Not)

1.1 Giftapass is an intermediary marketplace and lead-generation platform. We enable fitness and wellness businesses ("Partners") to publish free trial passes ("Passes"), enable individuals to gift or claim Passes, and deliver the resulting contact details ("Leads") to Partners.

1.2 Giftapass is not a gym, studio, membership provider or party to any membership agreement. Any Pass, trial, membership or service is provided solely by the relevant Partner, on the Partner's own terms. Any dispute about a Pass or a Partner's services is between the Claimant and the Partner.

1.3 We do not employ, endorse, inspect or vouch for any Partner or any Claimant.

2. No Guarantee of Results

2.1 We do not guarantee any results of any kind. Without limitation, we do not guarantee: (a) that Partners will receive any Leads, claims, visits, sign-ups, new members or revenue; (b) any rate of conversion from Lead to member; (c) that any Pass will be claimed; (d) that any gifted time will be used; (e) any level of traffic, ranking, visibility or exposure on the platform; (f) that any Claimant who claims a Pass will attend or join.

2.2 Any statistics, benchmarks, case studies or examples we publish (including third-party industry data) are illustrative only and are not a promise or prediction of your results.

2.3 The platform is provided "as is" and "as available". We do not warrant uninterrupted or error-free operation.

3. Accounts

3.1 You must provide accurate information, keep it up to date, and keep your login credentials secure. You are responsible for activity under your account.

3.2 You must be at least 18 to create an account or claim a Pass.

3.3 We may suspend or close any account that breaches these Terms, is used fraudulently, or harms the platform, other users or Partners.

4. Acceptable Use

You must not: (a) submit false, misleading or fraudulent information; (b) claim Passes using multiple identities or on behalf of others without authority; (c) scrape, harvest or resell platform data or Leads; (d) upload personal data you have no lawful right to upload; (e) use the platform to send spam or unlawful marketing; (f) interfere with the platform's operation or security; (g) misrepresent an affiliation with Giftapass.

5. Partner Terms (Gyms, Studios & Wellness Businesses)

5.1 The Service

We provide Partners with: a hosted public pass/landing page; an embeddable widget; publication of Passes on the Giftapass marketplace; a dashboard showing Leads and their status; and email notification of Leads.

5.2 Fees

(a) Account setup and page hosting are free.

(b) A "Lead" is generated when, through the platform: (i) a gifted Pass addressed to your business is claimed; (ii) a Pass you have published is claimed by a Claimant; or (iii) you unlock the contact details of a waitlisted individual.

(c) The first Lead per Partner account is free of charge; Lead Fees of £5 (rising to £10 for accounts created after the founding period) plus VAT where applicable apply from the second Lead. Lead Fees accrue per Lead and are billed monthly in arrears to your payment method on file.

(d) You may request a monthly Lead cap at any time by emailing support@giftapass.com (self-serve caps are coming to the dashboard). Once your cap is reached, no further billable Leads are delivered that month.

(e) Lead Fees are charged for delivery of a Lead's contact details. Lead Fees are not contingent on the Lead attending, converting, or becoming a member, and are non-refundable on those grounds.

(f) We may change pricing on 30 days' notice. Continued use after the notice period is acceptance. You may close your account at any time without penalty.

5.3 Lead disputes

You may dispute a Lead within 14 days of delivery where the Lead is demonstrably fake, duplicate, or contains invalid contact details. Validated disputes are credited. Disputes on the basis that a Lead did not attend or join are not accepted (see 5.2(e)).

5.4 Your obligations

(a) You must honour Passes claimed through the platform in accordance with the offer you configured, subject to your published terms (e.g. one per person, ID required, induction required).

(b) Your offer, page content and conduct must be lawful, accurate and not misleading.

(c) You are responsible for your own compliance with consumer law in your dealings with Claimants.

(d) You must hold appropriate insurance for your premises and services.

5.5 Data you upload (including churn exports)

(a) Where you upload or import personal data of your current or former members (for example, exporting recent cancellations to seed Passes), you warrant that you have a lawful basis and any necessary notices or consents to share that data with us for this purpose, and that doing so is consistent with your own privacy policy.

(b) For such uploaded data, you are the data controller and we act as your processor as described in the Data Processing terms in our Privacy Policy (Annex A). We will process it only to operate the service.

(c) Passes generated from historical cancellations are published in anonymised form; former members' names are never displayed publicly.

5.6 Leads and data protection

Upon delivery of a Lead, you become an independent data controller of that Lead's personal data. You must process it lawfully, use it only to fulfil the Pass and for reasonable related communication, honour opt-outs, and not sell or transfer it.

5.7 Termination

Either party may terminate at any time. On termination you remain liable for accrued Lead Fees. We may retain transactional records as required by law.

6. Gifter Terms (Members Gifting Remaining Time)

6.1 Where a Partner enables it, you may gift remaining time on a cancelled or expiring membership as a Pass for another person.

6.2 Gifting is subject to the Partner's approval and terms. Giftapass does not control, and does not guarantee, whether a Partner will honour any gifted time. The gift creates no obligation on Giftapass.

6.3 Gifted time has no cash value, cannot be exchanged for money, and cannot be reclaimed once the Pass is claimed by the recipient.

6.4 You must have the recipient's agreement to share their contact details with us for the purpose of delivering the Pass.

6.5 Gifting does not reverse, alter or reinstate your membership or your cancellation.

7. Claimant Terms (Individuals Claiming Passes)

7.1 Claiming a Pass creates an arrangement between you and the Partner, on the Partner's terms (which may include ID checks, health questionnaires, inductions and facility rules). Giftapass is not a party to it.

7.2 Passes are free to claim, have no cash value, are non-transferable unless the Partner says otherwise, and expire as stated on the Pass (where a duration is stated, it runs from the date of claim unless stated otherwise).

7.3 Availability is not guaranteed; Passes may be withdrawn by the Partner or by us at any time before claim.

7.4 One Pass per person per Partner unless the Partner states otherwise. Fraudulent or duplicate claims may be cancelled and accounts closed.

7.5 By claiming a Pass or joining a waitlist, you agree that your name and contact details will be shared with the relevant Partner so they can honour the Pass and contact you about it. See the Privacy Policy.

7.6 You participate in any physical activity at your own risk and subject to the Partner's safety requirements. To the extent permitted by law, Giftapass has no liability for injury, loss or damage arising at a Partner's premises or from a Partner's services (nothing limits liability that cannot be limited by law — see 9.3).

8. Intellectual Property

8.1 The platform, its software, branding and content (excluding Partner content and user content) are owned by us or our licensors. We grant you a limited, revocable, non-exclusive licence to use the platform for its intended purpose.

8.2 Partners grant us a non-exclusive licence to display their name, logo, offer details and page content on the platform and in the embed, and to reference them factually (e.g. "gyms on Giftapass"). Partners can opt out of promotional (non-operational) use by written notice.

9. Liability

9.1 To the maximum extent permitted by law, we exclude all implied warranties, and we are not liable for: loss of profit, revenue, business, goodwill or data; indirect or consequential loss; the acts or omissions of any Partner, Gifter or Claimant; or your reliance on any content, statistic or estimate on the platform.

9.2 Our total aggregate liability to a Partner in any 12-month period is capped at the greater of £100 and the Lead Fees paid by that Partner in that period. Our total aggregate liability to any Gifter or Claimant is capped at £100.

9.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot lawfully be excluded. Nothing affects a consumer's statutory rights.

10. Indemnity (Partners)

Partners will indemnify us against claims, losses and costs arising from: (a) their breach of Section 5.4 or 5.5 (including uploading member data without a lawful basis); (b) their offers, premises, services or dealings with Claimants; (c) their misuse of Lead data.

11. Changes to the Platform and Terms

We may modify or discontinue features at any time. We may update these Terms; material changes will be notified (email or dashboard) with at least 14 days' notice for Partners. Continued use after the effective date is acceptance.

12. Communications

We will send transactional emails necessary to operate the service (e.g. Lead notifications, Pass delivery, billing). Marketing communications are governed by the Privacy Policy and applicable law and can be opted out of at any time.

13. General

Entire agreement; no partnership, agency or employment is created; you may not assign these Terms without consent (we may assign to a successor of the business); failure to enforce is not waiver; if any provision is unenforceable the remainder stands; third parties have no rights under the Contracts (Rights of Third Parties) Act 1999 except as expressly stated.

14. Governing Law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except that consumers may bring proceedings in their local courts where entitled by law.

Contact: support@giftapass.com